privacy policy

This Privacy Policy explains how Parweno collects, uses, protects, and shares your personal information when you visit parweno.com, use our services, make a purchase from the store, or communicate with us regarding our services.

In this policy, the words "we", "us", "our", and "Parweno" refer to Parweno Company, and the word "you" refers to any person who uses the website, purchases our products, or communicates with us.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable laws and regulations.

We may update this Privacy Policy from time to time due to changes in our services, our practices, or legal and regulatory requirements.

When any modification is made, we will post the updated version on this page and update the "Last Updated" date shown above.

We advise you to review this page from time to time to stay informed of any changes.

The information we collect varies depending on how you use our website and services.

We may collect information that you provide to us when creating an account, placing an order, or contacting us, including:

• Full name.
• Email address.
• Phone number.
• Shipping address.
• Billing address when needed.
• Order information and products purchased.
• Returns or exchanges information.
• Information you provide when contacting customer service.
• Account information, such as login data when creating an account.
• Any other information you choose to send us when communicating with us.

Some of this information may be necessary to complete an order or provide a service. If the required information is not provided, we may not be able to fulfill the order or provide certain services.

When you visit or use our website, certain information may be collected automatically, such as:

• IP address.
• Device type.
• Browser type.
• Operating system.
• Network and connection information.
• Pages you visit.
• How you interact with the website.
• Products or pages you view.
• Session and browsing-related information.

This information may be collected using cookies and similar technologies to help us operate the website, improve its performance, and understand how customers use it.

Our website uses cookies and similar technologies to help operate the store, provide certain functionalities, remember your preferences, improve the shopping experience, and analyze website usage.

Cookies may include those necessary to operate the website, as well as functional, analytical, or marketing cookies, depending on the services and applications activated in the store.

Our store operates using the Shopify platform. Shopify and some service providers associated with the store may use cookies and similar technologies to provide store functionalities, improve services, security, and analytics, in accordance with the services used and applicable privacy settings.

You can control or delete cookies through your browser settings. However, disabling certain cookies may prevent some website functionalities from working properly.

For more information about Shopify's cookies, you can review Shopify's Cookie Policy.

We may use your personal information for the following purposes:

• Processing your orders.
• Confirming orders and payments.
• Preparing and shipping products.
• Communicating with you regarding your order.
• Sending tracking and delivery information.
• Processing returns, exchanges, and refunds.
• Managing your account if you choose to create one.
• Providing customer service and support.

We may use information to understand how customers use the website and to improve the shopping experience, products, services, and store functionalities.

We may use information to detect and prevent fraudulent, illegal, or suspicious orders or activities, and to protect the website, customers, and our rights.

We may contact you regarding:

• Orders and payments.
• Shipping and delivery.
• Returns and exchanges.
• Your account.
• Inquiries or support requests you send to us.
• Updates related to services or policies.

If permitted by law and depending on your choices, we may use some of your information to send offers, news, marketing messages, or to display advertisements relevant to our products.

You can unsubscribe from marketing messages at any time using the unsubscribe method provided in the messages or by contacting us.

Unsubscribing from marketing messages does not affect necessary communications regarding your orders, account, shipping, or transactions.

We may obtain personal information from:

• Information you provide to us directly.
• Your use of our website and services.
• The Shopify platform that powers the store.
• Payment service providers.
• Shipping companies and delivery service providers.
• Technical service providers or other services that help us operate the store.
• Entities or services that deal with us on your behalf or to fulfill your order, when necessary to provide the service.

We do not sell or rent your personal information to others.

We may share some personal information with third parties when necessary to operate the store, fulfill your order, or provide services, including:

Some of your data may be processed through Shopify or technical service providers who help us operate the website and manage orders, accounts, security, and store-related services.

Information required to process payments may be shared with the payment service providers we use.

Payment data is handled in accordance with the systems and procedures of the respective payment provider. We do not ask you to send your full bank card details via email or WhatsApp.

We may share information necessary to fulfill and deliver your order with shipping companies and delivery service providers, such as name, delivery address, phone number, and shipment information.

For international shipments, some order or shipment information may be provided to shipping companies, customs, or government authorities when required to complete shipping procedures, customs clearance, or in accordance with the law.

We may disclose personal information if required to do so by law, a court order, or an official request from a competent authority, or if necessary to protect our rights, the rights of our customers, or the safety of the website.

In the event of a merger, sale, reorganization, or transfer of company assets, some relevant information may be transferred as part of the transaction, in accordance with applicable laws.

Depending on the nature of the information and the purpose of its use, we may rely on one or more of the following legal bases:

• Performance of a contract or fulfillment of your order.
• Compliance with legal or regulatory requirements.
• Our legitimate interests, such as operating the store, improving services, protecting the website, and preventing fraud.
• Your consent, when consent is required by law, such as certain forms of marketing or the use of certain tracking technologies.

We sell our products to customers in several countries, and some information may be processed, stored, or transferred to countries other than your country of residence, including through Shopify, service providers, and payment and shipping companies.

When transferring personal information across borders, we take appropriate measures required by applicable law to protect the information.

For customers located in the European Economic Area (EEA) or the United Kingdom, approved legal data transfer mechanisms may be used when required, such as approved Standard Contractual Clauses.

We retain your personal information only for the period necessary to achieve the purposes outlined in this policy, including:

• Fulfilling orders and providing services.
• Account management.
• Customer service.
• Processing returns and refunds.
• Compliance with legal, tax, and accounting requirements.
• Preventing fraud and protecting website security.
• Resolving disputes and enforcing agreements.

The retention period may vary depending on the type of information, its purpose, and applicable legal requirements.

We take appropriate technical and organizational measures to help protect personal information from unauthorized access, loss, misuse, or alteration.

However, no electronic or technical method of transmission or storage can guarantee 100% complete security.

Therefore, we advise you not to send passwords, bank card details, or sensitive financial information via email or unsecure communication methods.

12. Your Rights

13. Complaints

14. Children's Privacy

15. Links to Third-Party Websites

16. Contact Us